Privacy Policy

Our commitment to privacy

1.1 Indigo Soda attaches great importance to protecting your privacy. Our privacy policy informs our practices for managing the personal data we collect.

1.2 Before accessing or using our services, please read our policy and make sure you understand our practices regarding personal data.

For any questions or requests related to this Privacy Policy, contact the person responsible for the protection of personal information. You can reach this person at the following address:

a/s : Person responsible for the protection of personal information:

Charles-Alex Cardinal
Indigo Soda Ltd.
794 Arthur-Sauvé Blvd.
Saint-Eustache, QC J7R 4K3
514 603-0333
info@indigosoca.ca

1.3 We regularly collect, use, retain and destroy personal information as part of our CO₂cylinder manufacturing and sales operations. For us, ensuring the protection of and respect for personal information is an ongoing concern. The aim of this Privacy Policy is to explain the type of personal information we collect, why we collect it, how we collect it, how we protect it, how you can exercise your rights provided for by law to access and modify it, and the use of technology related to the collection of personal information.

In addition, it is important to note that, by browsing the indigosoda.ca website, it is possible to access external websites. We wish to inform users that this Privacy Policy does not apply to external websites. Moreover, we cannot under any circumstances be held responsible for these other websites.

What information do we collect and how do we do it?

2.1 Personal information is collected from the forms you voluntarily submit when you visit or sign-up for services on our website. We also collect personal information when you interact with our website. As noted in the following section, we also use cookies and/or logs to gather information about you.

2.2 If you register on our website, we will collect the following personal information:

First name and last name
Postal address
Postal Code
Email address
Telephone/Fax number

How do we use your personal information?

3.1 We collect personal data so that we can offer you customized products and services. We may also use the information collected to confirm your order or your subscription, handle your payments (for example, the monthly subscription fee) and provide the products you requested, ordered or subscribed to.

3.2 We also use this information for statistical and promotional purposes, as well as for customer management, so we can maintain our relationship with you and provide an exceptional customer experience.

3.3 We may use the information collected from you to verify your identity. We may also use this information to create and configure your account and to verify or generate a password.

3.4 We use your personal information to respond to your requests or complaints about our products and services and to provide you with important information about your account and products, including informing you that your payment has been accepted or that your order has been processed.

How is personal information collected?

We collect personal information in the following ways:

When you fill out forms
On the phone, when monitoring and processing complaints
When you visit our website

We sometimes collect information accessible to the public, namely on public platforms. Personal information of a public nature is generally not covered under this Policy, since it does not constitute personal information within the meaning of the law.

Anyone who provides us with personal information accepts that it will be processed in accordance with what is specified in this Privacy Policy and authorizes us to process the personal information for the purposes set out in this Privacy Policy. However, we require express consent when dealing with sensitive information.

Opposing and opting out

We are committed to offering you the right to oppose and opt out of our use of your personal information. The right of opposition is defined as the ability of users to refuse to have their personal information used for the purposes indicated when it is collected.

The right to opt out is defined as the option for users to request that their personal information not be included, for example, on a mailing list. To exercise these rights, you can contact us by email or telephone:

Email: info@indigosoda.ca
Phone: 514 603-0333

What are your rights regarding your personal information?

The law grants you certain rights regarding your personal information.

Subject to exceptions provided for by law, we will give you access to the personal information that we have about you. At your request, we will confirm the existence of this personal information and we can give you access to it. Reasonable fees may be charged for the transcription, reproduction or transmission of this information. You will be given the approximate amount prior to the transcription, reproduction or transmission of the information.

If any personal information that we have about you is inaccurate, incomplete or equivocal, of if the collection, release or retention the information is not authorized by law, you can require that it be modified.

As of September 22, 2023, you can also require that we cease disseminating personal information about you and that the hyperlink attached to your name that provides access to the information by technological means be deindexed when the dissemination of the information contravenes the law or a court order. You can also make the request to the person responsible for the protection of personal information if the criteria provided for in the law are met.

The request for access or modification must be made in writing to the person responsible for the protection of personal information and must be accurate with regard to the information requested. You must justify the reason that you want to access your information and confirm your identity in a way that we deem satisfactory.

You can send a disagreement request to the Commission d’accès à l’information if we refuse to grant your request for access or modification.

You also have the right to withdraw your consent to the disclosure or use of personal information collected about you.

Security

7.1 The personal data we collect is kept in a secure environment. Our employees are obligated to respect the confidentiality of your personal information.

7.2 To ensure the security of your personal data, we are committed to maintaining a high level of privacy by using the latest technological innovations to ensure the confidentiality of your transactions. However, no mechanism is 100% secure, and there is always a risk when the internet is used to transmit personal information.

Use of technology in relation to the collection of personal information

We use Google Analytics 4 (G4A), which is a tool for website metering and reporting website traffic. Google Analytics 4 (G4A) uses cookies to collect information on your browsing on some or all of the pages of the website. The information is used for statistical purposes to enhance your experience.

The information collected includes:

Your computer’s truncated IP address (your IP address is modified to protect the user)
Your Internet service provider
Your operating system (e.g., Mac OS, Windows)
The type and model of the device (e.g., iPhone 12)
The device’s screen resolution
The type and language of the browser (e.g., Chrome, Safari)
The region or municipality, determined according to the IP address
The domain name of the previously visited website (e.g., lapresse.ca)
The point of origin (e.g., banner, email, social network)
The pages consulted on our website (the consultation sequence, interactions on the page, the date, the time, and the duration and frequency of your visits and activities (e.g., clicks, scrolling)

You can configure your browser to block cookies, but doing so might affect your browsing experience.

Google Analytics 4 (G4A), Google Search, Google Ad, Google ReCaptcha

Google Analytics 4 (G4A) is a Web analysis service that provides statistics and basic analytical tools. The data facilitates search engine optimization (SEO).

The information is stored mainly in the United States. Google can communicate it to third parties in the event that it is legally obliged to do so, or when it is processed on their behalf. The information is also shared on Google Ads and Google Search Console.

Google advertising cookies are also used to collect demographic information on net surfers’ areas of interest. The information cannot be linked to an individual. Google will never link the information collected with any other data or information that it preserves.

To learn more about the information that Google collects and how it is used, consult Google Privacy & Terms.

If you so desire, you can prevent Google from recording information pertaining to your navigation by installing the Google Analytics 4 (G4A) Opt-out Browser Add-on on your computer. You can use a private browser or incognito mode on your cell phone.